Shipping & Returns

Shipping

We currently ship to the United States and other destinations where Shopify Checkout is available.

US shipping is $7.99, free on orders over $69.99 (any 2+ pairs). Orders ship within 5–7 business days. Every pair comes with a hard case and a cleaning cloth.

Tracking

When your order ships, we email a tracking link. You can also email support@melavue.store with your order number if you need help.

Customs & duties

International customers may be responsible for customs duties, taxes, or fees charged by their country. These are not included in Melavue order totals unless stated at checkout.

Returns & refunds

You have 30 days from delivery to decide. Wear your glasses, try them in your evenings, and if they're not for you, send them back, worn or not.

Email support@melavue.store within 30 days of delivery with your order number. Please wait for our return instructions before shipping.
Return the glasses with their case and cleaning cloth. Normal wear is fine; pairs broken or damaged by misuse can't be accepted.
You get a full refund of the product price to your original payment method. No restocking fees.
Return shipping is paid by you, unless we sent the wrong item or the pair is defective. In that case, email us within 7 days of delivery with photos and we cover it. Original shipping charges are non-refundable unless the error was ours.
Exchanges: email us and we'll arrange a return plus a new order, or a direct swap when stock allows.
Cancellations: email us as soon as possible (ideally within 6 hours). Once shipped, use the return process.

How to start a return

Email support@melavue.store with your order number and reason.
We reply with return instructions and address.
After we receive and inspect the return, refunds go to the original payment method.