Returns & refunds
You have 30 days from delivery to decide. Wear your glasses, try them in your evenings, and if they're not for you, send them back, worn or not.
- Email support@melavue.store within 30 days of delivery with your order number. Please wait for our return instructions before shipping.
- Return the glasses with their case and cleaning cloth. Normal wear is fine; pairs broken or damaged by misuse can't be accepted.
- You get a full refund of the product price to your original payment method. No restocking fees.
- Return shipping is paid by you, unless we sent the wrong item or the pair is defective. In that case, email us within 7 days of delivery with photos and we cover it. Original shipping charges are non-refundable unless the error was ours.
- Exchanges: email us and we'll arrange a return plus a new order, or a direct swap when stock allows.
- Cancellations: email us as soon as possible (ideally within 6 hours). Once shipped, use the return process.
TRADECLICK LLC · 30 N Gould St, Sheridan, WY 82801 · support@melavue.store